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Client Services Rep, F/T

Client Services Rep, F/T

Job Description

Hours: 9:00a – 4:30p approx (may vary), M-F

cdsPRINT is a full service B2B digital printing company located in Forest Park, a suburb of Cincinnati. We are seeking an outgoing, detail-minded Client Services Rep. with excellent customer services skills and strong attention to detail. Graphic design, prepress, and creative skills a plus. This individual will handle the following primary duties to include:

Core Job Responsibilities

1. Order entry and e-Commerce order management; customer service – 75%+ of time

  • Entering orders into our MIS software system
  • Working closely with clients via email and phone
  • Answering phones and greeting in-house clients (minor)

2. A variety of other work, depending upon your strengths and skills, that may include – 25% of time:

a. Pre-press / pre-flight, if skilled (time varies)

  • Pre-flight and file correction
  • Resizing artwork
  • Bleed corrections
  • Impositioning
  • Sending files to press
  • Troubleshooting print quality issues
  • Internal hard copy proof review and approvals
  • Soft proofing
  • Communicating with Production team on file readiness
  • Typesetting
  • Re-creating artwork when necessary

b. Graphic design, if skilled (time varies)

c. Participating on our Marketing team, if skilled (time varies)

  • Holding a seat on our marketing team and participating in various marketing tasks according to your interests and skill set

d. Administrative support, if skilled (time varies)

  • Administrative projects and assisting managers where needed

The successful candidate will possess:

  • Excellent customer service and communication skills, building a natural rapport with clients
  • Strong organizational skills with attention to detail in correspondence and entering data
  • Quality control
  • Ability to multi-task, meeting time sensitive deadlines and working independently
  • Logical thinking skills to help solve problems

Company Background

cdsPRINT is a nationally ranked digital print and fulfillment company located in Forest Park, OH. We specialize in using the latest technologies in digital laser and offset printing, working closely with clients to find creative print solutions. Started in 1992, we are supported by both top-notch individuals and advanced equipment capabilities. Our core capabilities include custom digital laser and offset (20″ market); traditional offset (28″ market); fulfillment; promotional products; marketing and design services; client web2print storefronts; online print ordering; full in-house bindery; and in-house mailing services.

Work Environment

We offer a clean, comfortable, professional yet relaxed work environment with friendly, supportive co-workers. See our website for more information on our company culture. This is a great position for an individual who would enjoy working in a fast paced digital print environment, while being intimately involved with design files from design to print. Come help us grow!



  • Major Medical Health Insurance
  • Dental Insurance & Vision insurances
  • Teledoc Health Services
  • 2 weeks paid Vacation per year to start; then 3 weeks after 5 yrs; 4 weeks after 20
  • 7 paid Holidays, 4 Personal/Sick days
  • 401(K) / Roth 401(K) + company match
  • Flexible scheduling, as needed

For consideration:

Please respond to this ad by submitting your resume and cover letter. Include pay history and hourly pay requirements. Be sure to indicate why you would like this position, what makes you qualified, and why we should consider you.

Submit to:

Mary Percy
11120 Ashburn Rd.
Cincinnati, OH 45240